Should your pharmacy or insurance company request "precertification" or "preauthorization" for prescriptions, or ask that the doctor contact the insurance company by phone, please note that this is not possible given the large and unreasonable amount of time involved.  Instead, please follow the steps below:

  • If the pharmacist tells you that they "sent me a fax", this is most likely simply the phone number to the insurance company and is not what I need.  Instead, please follow the following steps:
  • Ask your pharmacist to initiate the precertification themselves online by having them go to the website  If they don't seem to know what you are talking about or simply won't do it, then I highly recommend changing pharmacies.  Pharmacies such as Wender and Roberts or Tuxedo Pharmacy are the most helpful.  CVS on average has been the least helpful in this regard.

Bernard B. Kahan, M.D.